Refund policy

If you wish to return your purchase, you must notify us within 5 days of receiving your order and follow the return conditions.

Sale Items

Any sale, special price or reduced price items cannot be refunded, or returned.

Full Priced Items

Full priced items can be exchanged or refunded. If exchanging an item please note a $10 shipping fee will be incurred or $20 if you wish the item to be express posted. 

For health reasons we cannot accept returns of earrings, lingerie, hosiery and swimwear.

Return Conditions:

The item must be unworn and in its original condition.

All labels, tags and boxes must still be included and attached.

If you wish to return an item you must call or email within 5 days of receiving and once confirmed send back items in original condition asap. Please include the invoice and a note asking for a refund or store credit. 

Phone: 02 6882 5904

Email: jadeboutiqueonlineshop@gmail.com

Refunds will be processed within 5 business days after the item has been received. We will email you once the refund has been processed. Allow up to 7 business days for your refund to show in your account.

Cost of delivery will not be refunded, however items can be returned in store. 

Jade Boutique Online is not legally obligated to refund or exchange items because you change your mind and retains the right to refuse a refund or exchange if we believe the item has not been returned in its original condition.

 

Cost of postage for returns

All postage costs for returns must be covered by the customer except when the item is faulty. A refund will be issued for the cost of freight should the product be assessed as faulty.

Returns to Jade Boutique Dubbo

Items purchased online can be returned to Jade Boutique of 39-41 Macquarie Street, Dubbo NSW 2830 Australia, provided all the above conditions are met.

International customers

We do not offer refunds to international customers but we do offer exchanges or credit notes. If you wish to exchange a product or get a credit note from an international order you must still follow the above conditions and receive an Return Authorisation number within 14 days of order.

If you have any questions please email jadeboutiqueonlineshop@gmail.com